AIM Announces Appointment of Jua Coates to Customer Service Supervisor for the US

Cranston, Rhode Island USA – AIM Solder, a leading global manufacturer of solder assembly materials for the electronics industry, is pleased to announce the appointment of Jua Coates to Customer Service Supervisor for AIM Solder Rhode Island.

Jua brings several years of experience in building and managing high-performing customer service teams in manufacturing environments to AIM.  A proponent of the Voice of the Customer (VoC) methodology, Jua will guide the customer service team toward customized service, rapid conflict resolution, and increased customer satisfaction and loyalty.

“AIM’s top priority is providing exceptional customer experiences every step of the way,” said Kelly Cardone, AIM’s Director of Marketing & Customer Experience.  “The addition of Jua to our US Customer Service Team is part of the company’s overall commitment to provide the highest level of service to our customers around the world, and we are confident that he will help AIM deliver on that promise in the United States.”

Jua can be reached at

About AIM
Headquartered in Montreal, Canada, AIM Solder is a leading global manufacturer of assembly materials for the electronics industry with manufacturing, distribution and support facilities located throughout the world. AIM produces advanced solder products such as solder paste, liquid flux, cored wire, bar solder, epoxies, lead-free and halogen-free solder products, and specialty alloys such as indium and gold for a broad range of industries. A recipient of many prestigious SMT industry awards, AIM is strongly committed to innovative research and development of product and process improvement as well as providing customers with superior technical support, service, and training. For more information about AIM’s complete line of advanced solder products and global technical services, please visit